California Notary License Practice Exam

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What should be done when a notary faces a language barrier with a customer?

  1. Use a translation app

  2. Proceed with notarization without understanding

  3. Refer the customer to another notary who speaks their language

  4. Write down their communication

The correct answer is: Refer the customer to another notary who speaks their language

In situations where a notary faces a language barrier with a customer, referring the customer to another notary who speaks their language is the best course of action. Using a translation app or writing down communication may not be reliable and could result in errors. Proceeding with notarization without understanding the customer's language would not fulfill the notary's duty to ensure the customer's understanding of the document being notarized.

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